Last update : 2025
This privacy policy describes how Céramique Sous le Cerisier collects, uses, and protects the personal data of users of its website www.ceramiquesouslecerisier.comIt complies with the General Data Protection Regulation (GDPR) and applicable French law.
1. Data Controller
Céramique Sous le Cerisier
Contact email: contact@ceramiquesouslecerisier.com
Trademark registered with INPI: FR5190337
2. Personal Data Collected
We collect the following information:
2.1. Data provided voluntarily
- Customer account creation: first name, last name, email, postal address, phone number.
- Orders: shipping address, billing address, payment information (processed via WooPayments and never stored on our servers).
- Elementor forms: name, email, message.
- Newsletter (Mailchimp): email address.
2.2. Data collected automatically
- Technical cookies (WordPress and WooCommerce) for cart management, sessions, and login.
- Analytics cookies via Google Analytics 4 (IP not anonymized).
- Browsing data (pages viewed, clicks, session duration, etc.).
3. Purpose of Processing
Data is used to:
- Manage orders, payments, and deliveries.
- Create and manage customer accounts.
- Send newsletters (via Mailchimp).
- Improve user experience and website performance.
- Analyze traffic and page performance (Google Analytics 4).
- Respond to messages sent via Elementor forms.
4. Legal Basis
- Contract performance: orders, payment, delivery, and customer account.
- Consent: newsletter subscription, non-essential cookies.
- Legitimate interest: website improvement, anonymized statistics.
5. Use of Cookies
5.1. Essential technical cookies
- WordPress cookies (authentication, security).
- WooCommerce cookies: cart, session, recently viewed products.
5.2. Analytics cookies (Google Analytics 4)
- GA4 collects the IP address in its non-anonymized form.
- Data may be transferred outside the EU.
5.3. Marketing cookies
- Mailchimp (depending on your form configuration).
You can manage cookies via the dedicated banner or your browser settings.
6. Sharing and Subcontractors
Your data may be shared with the following providers:
- MailChimp : newsletter management.
- WooPayments / WooCommerce : payment processing.
- Google LLC : audience analytics (GA4).
- Carriers : shipping of orders.
These providers may store data outside the European Union.
7. Data Retention
- Customer accounts: as long as the account remains active.
- Orders: 6 years (legal accounting obligation).
- Newsletter emails: until unsubscribed.
- Form submissions: up to 12 months.
- Cookies: maximum 13 months.
8. Security
We implement all necessary measures to protect your data:
- Secure hosting with our provider.
- Restricted access to data.
- HTTPS encryption.
- No local storage of payment information.
9. Your Rights
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to object
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to withdraw consent (newsletter, cookies)
To exercise your rights: contact@ceramiquesouslecerisier.com
You may also lodge a complaint with the CNIL.
10. Transfers Outside the European Union
Some services used (Google, Mailchimp, WooPayments) may involve data transfers to countries outside the EU.
We ensure that these providers implement adequate safeguards (standard contractual clauses, supplementary measures).
11. Customer Account
You can create an account to facilitate your orders. You may at any time:
- Edit your information
- Delete your account
- Download your personal data
12. Changes to the Privacy Policy
This policy may be updated. The date of the latest update is indicated at the top of the page.
For any question: contact@ceramiquesouslecerisier.com